Interviews

Talking Global Business Services and Transformation with Deutsche Post DHL

The Shared Services Exchange caught up with Kimberlee Harrison, SVP, Global HR GBS, Finance at Deutsche Post DHL to discuss the Deutsche Post DHL Global Business Services journey.

At Deutsche Post DHL there are now more than 11,000 employees in GBS. The organisation covers a wide range of functions, including legal, finance, HR, insurance and risk, procurement, claims management, real estate and more. Listen to this interview to understand why they set up the GBS structure, the key challenges they faced along the way and how they have overcome these.